Connect

Founded in 1992, Connect.com.au was one of the first companies to bring the Internet to Australia. Today, as a nationwide network provider and subsidiary of AAPT, they offer businesses leading-edge infrastructure and hardware as well as ongoing support and commitment. 

Working closely with Connect.com.au, Day3 transformed the company’s Message Integrated Financial System (MIFS) and streamlined the business processes, reducing operating costs through the electronic handling of accounts, invoicing and pricing. 

This re-modelling increased customer satisfaction as well as efficiency and accuracy in administration, in so doing formed a stable and ongoing relationship between Connect.com.au and PowerServe. 

Solution summary: 
Connect.com.au provide their clients with a range of exceptional business-to-business capabilities such as the streamlining of business processes, and the reduction of operating costs through enabling trading partners to communicate electronically. 

Working closely with Connect.com.au, Day3 identified and developed the necessary functionality and modifications to MIFS billing capabilities in a series of four development phases. In all, over 100 specific changes and enhancements were made to synchronise the MIFS solution with Connect.com.au’s business and strategic changes. 

BENEFITS: A major advantage of the Day3 amendments was the removal of the need for manual invoicing for new or complex product pricing. The benefits of this particular enhancement have been twofold – it enables invoices to be produced with greater accuracy, and has effectively lowered operating costs. 

The changes also resulted in more efficient product setup processes and streamlined finance and administration processes for the addition of new clients. Combining these benefits with the re-working of the user interface to enable easier reporting and managing of Connect.com.au’s databases, has directly improved the understanding on Connect’s customer needs. 

A further benefit realised by Connect.com.au has been the decreased time to market for new products.